SmartFOCUS- Gartner’s CRM Software As A Service Vendor Market Guide
The company recently announced smartFOCUS, a global provider of multi-channel marketing software as the Gartner's CRM software as a service vendor market guide. An exhaustive list of all the vendors that offer CRM software as a deployment is mentioned in the Gartner CRM SaaS vendor market guide.
Robert P. Desisto, Michael Maoz and Kimberlt Collins published the report titled "Gartner CRM Vendor Market Guide for Software as a Service, 2011" which is now available to Gartner subscribers. Gartner analysts said that SaaS continues to dominate the CRM market, encompassing nearly 24 percent of total CRM software market revenue.
Curt Bloom, the interim CEO of smartFOCUS said the market demands have changed and the company is focusing on some in-house solutions.